Shipping policy

Shipping Policy

We currently ship to the following countries:

  • United Kingdom

  • United States

  • Australia

  • Canada

  • New Zeland

All orders are shipped using Delivered Duty Paid (DDP), meaning all customs duties, import taxes, and fees are included. You will not be charged any additional costs on delivery.

We currently ship only to the countries listed above.
If you would like to place an order from another location, please contact us at info@nomatterthedistance.com and we will do our best to assist.

 

Processing Time

All orders are processed within 1–3 business days.

Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking information.

Orders are not shipped on weekends or public holidays.

During peak periods, processing times may be slightly longer.

 

Delivery Times

Estimated delivery times after dispatch:

  • United Kingdom: 3–7 business days

  • Australia: 5–10 business days

  • United States: 7–15 business days

  • Canada: 7–15 business days

  • New Zealand: 7–15 business days

Delivery times are estimates only and are not guaranteed. Actual delivery times may vary depending on your location and external factors.

 

Duties, Taxes and Import Fees

All international orders are shipped using Delivered Duty Paid (DDP).

This means:

  • All customs duties, import taxes, and fees are included in your order price

  • You will not be charged any additional fees on delivery

If you are contacted by a carrier requesting payment for customs charges, please contact us at info@nomatterthedistance.com before making any payment.

 

Shipping Delays

Occasionally, delivery may be delayed due to factors outside our control, including:

  • Customs processing

  • Carrier delays

  • Weather or operational disruptions

  • Peak holiday periods

Once your order has been dispatched, we are not responsible for delays caused by shipping carriers or customs.

 

Incorrect Shipping Address

Please ensure your shipping address is correct at checkout.

We are not responsible for orders shipped to incorrectly entered addresses.

If an order is returned to us due to an incorrect address, the customer will be responsible for any reshipping costs.

 

Lost or Stolen Packages

If your package appears to be lost in transit, please contact us at info@nomatterthedistance.com, and we will assist you in locating your shipment.

We may require customers to contact the carrier directly to open an investigation where necessary.

Once an order has been marked as delivered by the carrier, we are not responsible for lost or stolen packages.

 

Questions

If you have any questions about shipping, please contact us at:

info@nomatterthedistance.com